Shipping & Returns
Free Shipping & Easy 30-Day Returns
We want you to shop with confidence. Here’s a quick overview.
Shipping
- Orders are processed within 1–3 business days
- Estimated delivery: 6–12 business days after dispatch
- Free shipping to eligible countries and regions (shown at checkout)
- International orders may be subject to customs duties or import taxes, which are the customer’s responsibility
Returns
- You have 30 days from delivery to request a return
- EU and UK customers have an additional statutory 14-day withdrawal right, which does not require original packaging or tags
- To start a return, email us at service@pranaracrafts.com with your order number
Questions? Email us anytime at service@pranaracrafts.com — we typically respond within 1–2 business days.